We want you to feel confident in your purchase. Please review our refund guidelines below.
Digital Downloads
Because digital files cannot be returned, all digital download sales are final. Once your purchase is complete and the files are delivered, we are unable to offer refunds.
Online Courses
Refunds are not offered once course access has been granted. If you experience technical issues accessing your course, we will assist you promptly to restore access or provide alternative delivery where possible.
Swim Lessons Refunds
All in-person, private swim lessons and package sales are final and non-refundable.
Swim Lessons Cancellations
We require at least 5 hours’ advance notice for all non-weather-related cancellations. This helps us provide the best service to all students and manage our instructors’ time.
How to Cancel:
Please text or leave a voicemail at 352-640-7946.
Examples:
We encourage canceling by 9:00 PM the evening prior if you anticipate a conflict, as this allows us to offer the opening to students on our waitlist.
For safety reasons, lessons are cancelled or ended early in the event of:
If we cancel due to inclement weather, we’ll reschedule your lesson as soon as possible. If a lesson is cut short by bad weather, we will roll over the unused time to subsequent lesson(s).
Your home pool must be clean, properly maintained, and at a comfortable swimming temperature to ensure a safe and productive lesson. For the safety of both the learner and the instructor, lessons cannot take place if the pool is unsafe or not in working condition. In these cases, the lesson will be cancelled and forfeited.
Physical Products
All sales of physical products, including merchandise, printed booklets, workbooks, tags, and related items, are final and non-refundable.
Payment Processing
All payments are handled securely through PayPal.
Contact Us
Bright Star Swim Academy Ocala, Florida Email: Info@BrightStarSwimAcademy.com
